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Front Desk Agent, Receptionist, Customer Service Agent

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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_0e8de60079698701c1d52ef8f8a140f00fb005d5/ 10606506

التفاصيل: نُشِر بتاريخ: 2 نوفمبر 2017

  • المستوى التعليمي: ماجستير
  • خبرة العمل: 1 - 2 سنوات
  • الدوام: دوام كامل

الوصف:

A friendly, Courteous and responsible person seeking a Front Desk Officer position in an upscale Hotel. Personable and approachable; I am self-motivated and willing to go an extra mile to increase guest satisfaction and comfort. I am Organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest in meeting new people and provide them with the best level of customer service.
Expertise:
 Customer Service  English (Read, Write, Speak)
 Account Management
 Positive interpersonal skills
 Excellent Communication Skills
 Reservations  Proficient in: Word, Excel, Power Point and Social Media Platform
 Wake-up calls
 Policies and procedures

Experience:
Front Desk Agent
Shelton Greens Hotel, (2016-2017)
Peshawar, Pakistan
 Maintain an inventory of vacancies reservations and room assignments
 Register arriving guests and assign rooms.
 Answer inquiries regarding hotel services and registration by letter by telephone and in person provide information about services available in the community and respond to guest complaints.
 Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems.
 Confirmed reservation in system and reviewed all noted information.
 Promoted positive guest relations to all individuals approaching the Front Desk.
 Coordinated sale and planning for wedding parties and events.
 Provided gracious and efficient telephone service.


I can be reached by email fahad_javedd (at) outlook (dot) com
Note: Currently on a visit visa, Valid till 12th Dec 2017
Regards,
Fahad Javed
Contact : 971 5 89353992

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