Customer service supervisor
Job Details
Hospital Customer Service Supervisor | Patient Relations | Medical Reception & Operations
Experienced Customer Service Supervisor with a strong background in hospital and healthcare operations. Skilled in managing patient interactions, ensuring high levels of patient satisfaction, and providing professional support throughout the patient journey. Experienced in handling appointments, coordinating patient services, resolving inquiries and complaints, and maintaining efficient front-desk operations.
Proficient in using OpenJet and Concept Hospital Management Systems for patient registration, appointment scheduling, medical records coordination, and daily operational tasks. Experienced in preparing and managing staff duty rosters, scheduling shifts, coordinating workforce allocation, and ensuring smooth departmental workflow.
Strong communication, leadership, and organizational skills with the ability to work effectively in fast-paced healthcare environments while maintaining exceptional service standards and patient care.
Key Skills:
• Hospital Customer Service Supervision
• Patient Relations & Satisfaction
• Medical Reception & Call Center Operations
• OpenJet System
• Concept Hospital Management System
• Staff Duty Scheduling & Workforce Planning
• Appointment Coordination
• Team Leadership & Training
• Complaint Resolution
• Administrative & Healthcare Operation
Experienced Customer Service Supervisor with a strong background in hospital and healthcare operations. Skilled in managing patient interactions, ensuring high levels of patient satisfaction, and providing professional support throughout the patient journey. Experienced in handling appointments, coordinating patient services, resolving inquiries and complaints, and maintaining efficient front-desk operations.
Proficient in using OpenJet and Concept Hospital Management Systems for patient registration, appointment scheduling, medical records coordination, and daily operational tasks. Experienced in preparing and managing staff duty rosters, scheduling shifts, coordinating workforce allocation, and ensuring smooth departmental workflow.
Strong communication, leadership, and organizational skills with the ability to work effectively in fast-paced healthcare environments while maintaining exceptional service standards and patient care.
Key Skills:
• Hospital Customer Service Supervision
• Patient Relations & Satisfaction
• Medical Reception & Call Center Operations
• OpenJet System
• Concept Hospital Management System
• Staff Duty Scheduling & Workforce Planning
• Appointment Coordination
• Team Leadership & Training
• Complaint Resolution
• Administrative & Healthcare Operation
Languages
Any
Nationality
Any
Location
Al Jimi, Al Ain, UAE
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